Sibot Support Center

Welcome to the support page for Sibot — your simple and secure shopping app by Ansiauto. If you’re experiencing an issue or have a question, you’ve come to the right place.

Common Issues & Solutions

1. I can’t log in to my account

Make sure you’re using the correct email and password.
If you forgot your password, tap “Forgot Password?” on the login screen to reset it.
Ensure you have a stable internet connection.

2. My order isn’t showing up

Check your email for an order confirmation message.
Ensure you completed the checkout process (including uploading your payment proof if required).
Orders may take up to 1–2 hours to appear in your order history.

3. I uploaded a payment receipt, but my order is still “Pending”

Our team manually verifies payment proofs during business hours (Monday–Friday, 9 AM–6 PM UTC). Please allow up to 24 hours for verification. If it’s been longer, contact us below.

4. The app crashes or freezes

Make sure you’re running the latest version of Sibot from the App Store.
Restart your device.
If the problem persists, try uninstalling and reinstalling the app (your account data is safe in the cloud).

Contact Our Support Team

We’re here to help! Please reach out via email:

Email: support@ansiauto.com

When contacting us, please include:

Your full name and registered email address
Order number (if applicable)
A clear description of the issue
Screenshots (if possible)

We aim to respond within 24–48 business hours.

App Details

App Name: Sibot
Developer: Ansiauto
Latest Version: 1.2.0 (as of January 2026)
Compatibility: Requires iOS 14.0 or later

Thank you for using Sibot! We’re committed to making your shopping experience smooth and secure.